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Thomalex Support
Knowledge base
Knowledge base
Frequently Asked Questions
Common Platform Errors
2
No flights found
No policy specified. Kindly contact your site administrator.
Amadeus
3
Hotels
Unable to sell
How to Enable Amadeus Value Hotels (AVH)
Sabre
1
CODE - UC SEG STATUS NOT ALLOWED
TravelPort
0
NDC
1
AIRLINK - UNABLE TO CREATE PAYMENT SOLUTION - REFER TO DISPATCH REPORT: INVALID FORM OF PAYMENT
Payment Gateway
0
Platform Setup
12
Certificate - Unique Website URL Client Setup
How to Create a Simple Custom Field
How to setup logo images
How to set waiting screen
How to book for family member/travel partner
See all 12 articles
Support Platform
3
How to signup to my Thomalex support platform
How to access additional documentation
How to open a Support Ticket
Emails
3
Email not sent
Email Setup - Whitelisting/DNS-CNAME Domain Verification
How to customize email
Direct Integrations
0
Travelfusion
1
Cash as a form of payment for Travelfusion
Booking Engine
Flights Module
6
How to setup Air Module
Flexible Date Search
Request for Assistance
Multi-Destination
Regular Air Search
See all 6 articles
Car Module
2
Regular Car Search
On Request Cars
Hotel Module
2
Regular Hotel Search
On Request Hotels
Rail Module
1
Regular Rail Search
Widget
2
Synchronization of Traveler Information
Wizard Tab and Widget customization
Agency Administration
Features
16
Webhooks
Agency Prepaid Budget
User registration
Proposals
Country Travel Restrictions
See all 16 articles
Set Up
7
Payment Card Industry Data Security Standards (PCI DSS)
Creating a B2C Website
Creating Leisure or Corporate Branch
Administrator Accounts - Users Tab
Introduction to the Thomalex platform
See all 7 articles
Markups
3
Air Markups
Car Markups
Hotel Markups
Corporation Administration
Settings
17
Travel Groups
Travel Group Settings
Travel Coordination Settings
Justification Reason/Code and Justification by Product
Trip Reason Codes
See all 17 articles
Travel Policies
4
Air Travel Policies
Car Travel Policies
Hotel Travel Policies
Train Travel Policies
Employees
12
List Of Employees
Power Employee
Create a Corporate Employee
Upload Employee File - Bulk Employee Upload
My Profile
See all 12 articles
Payment Options
2
Payment Options
Corporate Credit Card
Matrix Display Management
1
Matrix Display Management (Agency Fare Families)
Approval Process Management
4
ResVoyage Approval Flow
Travel Approval Settings
Approval Management Process
Approval/Reject trip through email
Arranger Flow
1
Arranger/Coordinator Flow
Release Notes
Release Notes
15
Thomalex Travel v1.43 (2021/03/08)
Thomalex Travel v1.44 (2021/04/20)
Thomalex Travel v1.72 (2023-02-02)
Thomalex Travel v1.73 (2023-03-02)
Thomalex Travel v1.74 (2023-03-20)
See all 15 articles
Platform Connectivity's
API
10
Basic API Flow
Hotel Search
Travel Fusion Booking Flow on API
Flight ancillary services
API Logo Path
See all 10 articles
SAML SSO
4
SAML SSO
SAML SSO - OKTA
SAML SSO - Azure AD
SAML SSO Organization
Profile Sync
1
Sabre Profile Sync - Data that are synchronized
Thomalex Policies and Procedures - Internal
Troubleshooting
0
Video Tutorials
Support Platform
3
How to create a support ticket?
Support Ticket Statuses
Walkthrough Support Platform
Support Platform for clients
Support portal
1
Ticket statuses
