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Thomalex Support
Knowledge base
Knowledge base
Frequently Asked Questions
Common Platform Errors
2
No flights found
No policy specified. Kindly contact your site administrator.
Amadeus
3
Hotels
Unable to sell
How to Enable Amadeus Value Hotels (AVH)
Sabre
1
CODE - UC SEG STATUS NOT ALLOWED
TravelPort
0
NDC
2
AIRLINK - UNABLE TO CREATE PAYMENT SOLUTION - REFER TO DISPATCH REPORT: INVALID FORM OF PAYMENT
Airlink: INVALID NAME LENGTH: ITEM TOO LONG / NOT ENTERED
Payment Gateway
0
Platform Setup
15
Certificate - Unique Website URL Client Setup
How to Create a Simple Custom Field
How to setup logo images
How to set waiting screen
How to book for family member/travel partner
See all 15 articles
Support Platform
2
How to signup to my Thomalex support platform
How to open a Support Ticket
Emails
3
Email not sent
Email Setup - Whitelisting/DNS-CNAME Domain Verification
How to customize email
Direct Integrations
0
Travelfusion
1
Cash as a form of payment for Travelfusion
Booking Engine
Flights Module
6
How to setup Air Module
Flexible Date Search
Request for Assistance
Multi-Destination
Regular Air Search
See all 6 articles
Car Module
2
Regular Car Search
On Request Cars
Hotel Module
2
Regular Hotel Search
On Request Hotels
Rail Module
1
Regular Rail Search
Widget
2
Synchronization of Traveler Information
Wizard Tab and Widget customization
Agency Administration
Features
17
Webhooks
Agency Prepaid Budget
User registration
Proposals
Country Travel Restrictions
See all 17 articles
Set Up
7
Payment Card Industry Data Security Standards (PCI DSS)
Creating a B2C Website
Creating Leisure or Corporate Branch
Administrator Accounts - Users Tab
Introduction to the Thomalex platform
See all 7 articles
Markups
3
Air Markups
Car Markups
Hotel Markups
Corporation Administration
Settings
17
Travel Groups
Travel Group Settings
Travel Coordination Settings
Justification Reason/Code and Justification by Product
Trip Reason Codes
See all 17 articles
Travel Policies
4
Air Travel Policies
Car Travel Policies
Hotel Travel Policies
Train Travel Policies
Employees
12
List Of Employees
Power Employee
Create a Corporate Employee
Upload Employee File - Bulk Employee Upload
My Profile
See all 12 articles
Payment Options
2
Payment Options
Corporate Credit Card
Matrix Display Management
1
Matrix Display Management (Agency Fare Families)
Approval Process Management
4
ResVoyage Approval Flow
Travel Approval Settings
Approval Management Process
Approval/Reject trip through email
Arranger Flow
1
Arranger/Coordinator Flow
Release Notes
Release Notes
16
Thomalex Travel v1.43 (2021/03/08)
Thomalex Travel v1.44 (2021/04/20)
Thomalex Travel v1.72 (2023-02-02)
Thomalex Travel v1.73 (2023-03-02)
Thomalex Travel v1.74 (2023-03-20)
See all 16 articles
Partner Integrations
Payment Gateways
8
WSPay - Setup credentials
WSPay - On Line Request
Doku
PayPal
Stripe
See all 8 articles
Platform Connectivity's
API
10
Basic API Flow
Hotel Search
Travel Fusion Booking Flow on API
Flight ancillary services
API Logo Path
See all 10 articles
SAML SSO
4
SAML SSO
SAML SSO - OKTA
SAML SSO - Azure AD
SAML SSO Organization
Profile Sync
1
Sabre Profile Sync - Data that are synchronized
Video Tutorials
Support Platform
3
How to create a support ticket?
Support Ticket Statuses
Walkthrough Support Platform
New UI
1
New UI Walkthrough - Admin
Support Platform for clients
Support portal
1
Ticket statuses
