Welcome to our support

TABLE OF CONTENTS

• Introduction
• Setup
• How to use it
• FAQ

Introduction

The purpose of this article is to get you familiar with creating various types of Air Markups such as Markups, Service fees, and Discounts. 

Setup

In order to access Markups builder use the following path:

Admin panel → Markups → Markup Builder

Image 1. Markup builder location

Now you will see the Markup builder where you will create your Markup. The first thing you can see is that you can choose which kind of reservation you want to create the markup for. By default, it is set as Air.

Image 2. New Markup example

If you want to access existing Markups use the following path:

Admin panel → Markups → Manage Markup

Image 3. Manage markup location

Now you will be able to see the markup that has already been created. By clicking on the little blue box on the right side you will have three options, to edit markup, to clone (copy) it, and to delete it.

Image 4. Markup Options

Let's now focus on creating new markups.

We can separate the Air Markup builder into 3 sections General markup details, Applicable rules, and Exclusion rules. Now we will explain each section and the settings in them.

General markup details

Here you will set the general settings of the Markups. The mandatory fields for creating markup are only under this section and they are marked with red *.

Image 5. General markup details

In the table below you can find each setting and description for it:

Table 1. General markup details Settings and Description

Applicable rules

In this section of settings, you can set the applicable rules for the Markup. For example, you can set that markup to be applied per carrier, booking class, country, etc.

Image 6. Applicable Rules 

In the following table, you can find all of the settings under this section and descriptions for them:

Table 2. Applicable rules Settings and Description

Now we will explain the setup for the option Choose the arrival destination for multidestination. As we explained in the table here you have three options to select:

1. None - if you use this option then markup will be applied on any multidestination search. 

2. Use first destination as arrival destination - In the example below we will explain how markup will be applied if this option is selected:

MIA-RIO

RIO-ARG

ARG-MIA

The route that will be considered for applying the markup is MIA-RIO because RIO is the first destination. If you select this option the first arrival destination will be always considered.

3. Use last destination as arrival destination - In the examples below we will explain how markup will be applied if this option is selected: 

Example 1:

MIA-RIO

RIO-ARG

ARG-MIA

The route that will be considered for applying the markup is RIO-ARG because ARG is the last destination. The last destination that will be considered for applying the markup must be different from the departure destination. And if the traveler is flying to a foreign country the last foreign country will be considered in applying the markup.

Example 2:

MIA-RIO

RIO-ARG

ARG-NYC

The route that will be considered for applying the markup is RIO-ARG because ARG is the last destination. The last destination that will be considered for applying the markup must be different from the departure destination and ARG is the last foreign country.

Example 3:

MIA-RIO

RIO-URU

URU-ARG

The route that will be considered for applying the markup is URU-ARG because ARG is the last destination and the last foreign country.

Example 4:

MIA-NYC

NYC-LAX

LAX-MIA

The route that will be considered for applying the markup is NYC-LAX because LAX is the last destination different from the departure destination and all flights are domestic.

Example 5:

MIA-NYC

NYC-LAX

LAX-DFW

The route that will be considered for applying the markup is LAX-DFW because DFW is the last destination and it is different from the departure destination and all flights are domestic.

Exclusion rules

By setting up this section you can set specific exclusion rules for the markup itself. Same as for applicable rules, here you can exclude this markup per carrier, booking class, country, city, etc.

Image 7. Exclusion rules

In the following table, you can find all of the settings under this section and descriptions for them:

Table 3. Exclusion rules Settings and Description

Region

If this option is checked you get a new section where you can add a region for this markup.

NOTE: If you choose to apply markup to region the fieleds "From Country", "To Country", "Exclude from Country", and "Exclude to Country" will not be visible.

You can create as many regions as you want and you just need to click on the "Add Region" button and the region will be added.

The active region will be the one selected in the "Region name" list.

NOTE: Only one region can be active for one markup.

Setting made in General Markup Details, Applicable Rules, and Exclusion Rules will be applied to the selected region. 

By clicking on Edit you can modify made Region.

When you are using flights that are not connected, in that case, you have to set in the destination all countries from Europe, that you set in origin + USA in both. You need to set the region like explained for flights that are not connected if you want this service fee to be applied. If flights are connected then it is enough USA in origin and all from Europe in the destination.

The example above is for the USA-Europe region.

INFO: You can create as many markup as you want. All created markups that are applied on the selected flight will have its own line on the shopping cart. If the markup, discount or promtoional discount is applied it will be dispalyed by name if displaying is enabled. If the service fee is applied it will be displayed as Service fee regardless how you name it in the General markup detals if displaying in the shopping cart is enabled.

NOTE: All markups for which rules are met will be applied.

NOTE: The agency is responsable to check the settings of the markup. We hihgly recomend that you firstly test the markup and set that markup is visible in the shopping cart. After you check that markup works as expected, you can hide it by disable setting Display Option.

How to use it

Now we will create one markup and see how it will apply to the shopping cart.

EXAMPLE 1

We created markup with settings that should apply only when American Airlines is a Marketing carrier. Also, we enable the display option so it will be visible in the shopping cart. The amount is 100$:

Image 8. Markup test 1

In the search result page, if you open the Fare Family for American Airlines, and if you hover over the price, you can see if the markup is applied or not. Also, that depending on that if the display option is enabled or not:

Image 9. Display applied Markup on the Search result page

After we add this flight to the shopping cart under the Price Details you will see the Markup by his name and the amount of it. That means that Markup is applied correctly:

Image 10. Display applied Markup in the Shopping cart

If we want to check if the applicable rules are applied correctly, that markup should be applied only for flights where American Airlines is the marketing carrier, we can select a Delta Airlines flight or the flight from some other airline. By hovering the price in the Fare Family display on the search result page, we already see that Markup is not applied:

Image 11. Markup not applied

If we add this flight to the shopping cart we will see that the markup is not applied and that the applicable rule that we set works as expected.

Image 12. Markup not applied

EXAMPLE 2

Let's say that agency wants to have a markup for domestic flights (USA) of 100$, but if the departure airport is Miami then the markup should be 150$.

In this case, two markups must be created. 

The first markup will be for domestic flights. We will set that it will be applied for "From Country": USA and "To Country": USA.

Image 13. Applicable Rules for Countries

But as we mentioned the agency will have a separate markup for Miami. What we want to do now is to apply markup for all flights that depart from cities in the USA except Miami. In order to get the list of the cities we need first to create this markup.

Now we find Exclusion rules. For From Country and To Country we select the USA, and for From City, we will select Miami.

Image 14. Exclusion Rules for "From Cities"

Now we click on save and we created our first Markup.

The second Markup should be applied only for flights that depart from Miami.

The procedure is the same as for the First Markup.

We will name it Departure from Miami and set the amount at 150$.

Under Applicable rules for "From Country" and "To Country" we will select the USA and for "From Cities" we will select Miami.

Image 15. Departure from Miami markup

After that we have done this we will click on the New Markup button and create this markup.

Now we want to see did our markup applied correctly.

First, we will test does Domestic Markup applied for all domestic flights except ones that depart from Miami.

We will perform a search for JFK-LAX. For this destination, the Domestic markup should apply. After we add some flights to the shopping cart, we will see that for this destination markup is applied:

Image 16. Domestic markup applied

Now we want to be sure that the Domestic Markup will not apply to flights that depart from Miami. Instead of that the Departure from Miami markup should be applied. 

We will perform a search MIA-LAX and after we add some of the flights to the shopping cart we will see that the correct markup, Departure from Miami, applied:

Image 17. Departure from Miami markup applied

FAQ

How to apply markup per passenger?

Solution: Markup will be applied per passenger if you set Markup Type as Markup. It will be applied to the base fare.

Image 18. Apply Markup per passenger

How to hide the markup amount from the shopping cart?

Solution: You can hide the markup amount in the shopping cart by not checking the Display option. The amount of the markup will be added to the base fare.

Image 19. Hide Markup in the Shopping Cart