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Knowledge base
Explore the procedures and discover best practices from our knowledge base.
Frequently Asked Questions
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Booking Engine
Agency Administration
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Release Notes
Platform Connectivity's
Within this section we will write about all options that Thomalex offers for our clients to connect with our platform.
Thomalex Policies and Procedures - Internal
General information about the common procedures, policies, and processes within the company
Video Tutorials
Support Platform for clients
Recent articles
Ticket statuses
Option Name Description Awaiting your Reply (Pending) This ticket status is used when the ...
Cash as a form of payment for Travelfusion
When the cash option is enabled for Travelfusion, it does not appear on the widget side because ...
Thomalex Travel v1.126 (2025-05-05)
New Features Delete all - new option for predefined location, policies, list of employees, ...
Walkthrough Support Platform
Introduction In this article we will walkthrough Support Platform. These are the things tha...
How to create a support ticket?
Introduction Withing this video tutorial we will explain how to create a ticket using our suppo...
Support Ticket Statuses
Introduction Withing this article we will help you to understand Support ticket statuses. I...
