Email ending in spam:
If you aren't receiving email, first you need to check your spam folder.
If email is in your spam folder then you need to do this set up:
As we are using smtp2go.com as an email delivery service, that means that if you want to send an email using your own "from" email address, you need to add a few additional settings in your DNS provider which will tell the world that you agree that smtp2go can send an email in your behalf.
That is needed in order to prevent emails from going to the spam/junk folder and being rejected.
These are the records that need to be added:
CNAME em50393 return.smtp2go.net
CNAME s50393 dkim.smtp2go.net
CNAME link track.smtp2go.net
Once you do that, all emails will be delivered as normal.
Email isn't in the spam folder:
Please check on the website settings, booking email from the address:
If you are using the yahoo.com provider, you need to change the email provider, because yahoo.com has some special privacy policy and doesn't allow to send emails from yahoo.
If you aren't using yahoo.com mail, then please contact Thomalex support