| Option Name | Description |
| Awaiting your Reply (Pending) | This ticket status is used when the Support team is expecting an answer from you. |
| Ticket Resolved | When there was a bug is found that is connected to your Ticket and everything has been resolved, this status will be set. And the appropriate E-Mail will be sent to you. |
| Closed | When there was an issue or a question that was resolved and/or answered, the Closed status will be set, and the Ticket will be deleted from My Tickets. |
| Escalated to 3rd Party Supplier/Partner | If there was an issue with a Vendor/Provider, and we have contacted them on your behalf to check what the issue might be, we will set this status until we get an answer from them. |
| Added in Backlog | For all of the Bugs/Tasks that will be worked on sometime in the future, the Added in Backlog status will be set. |
| Scheduled for Work | For all of the Bugs/Tasks that will be worked on soon, we will set the status to Scheduled for Work, and you will receive the E-Mail notification for it. |
| Awaiting your Reply (No Feedback) | If there was no answer from you while the ticket was in any other status for a few days, it will be automatically set to the Awaiting your Reply status. |
| Meeting Scheduled | If the Support team has organized the meeting with you, this status will be used until the meeting has been finished. |
| Under Review | This status is mostly used before any status is set for the Ticket. |
| Escalated to Management | When there is a specific feature/task being added to the Platform, usually before its total approval, it will be sent to the Management so they can determine how long it will take to finish the task and/or what changes are going to be made to the Platform. |
| Escalated to Sales team | When there is a question or issue linked to the sales team, we escalate it to our sales team and wait for them to advise further. |
