TABLE OF CONTENTS
Introduction
The purpose of this article is to get you familiar with the bookings tab, a place where you can see all of your reservations based on specific criteria and the options that you will have under it.
How to use it
Under to bookings tab, you can find all the bookings that are created under one website. On the parent site, you can see all bookings, including the bookings that are created on the affiliate sites.
The bookings tab you can find following the next path
Admin panel → Booking → View Bookings
Image 1. Booking tab location
When you click on it by default you will see all the bookings that are created today:
Image 2. View bookings default display
INFO: Depending on the setup, display of the view bookings can be different, for example, if the importing of the offline PNR is enabled. More about enabling and using that functionality you can find on this link.
If you have reservations created you will have the button Refresh. Clicking on it, a system will check all GDS reservations if there are any changes made offline and update it accordingly.
ONLY GDS reservations are being checked for the moment.
Image 3. Refresh bookings
Filtering
On the right side, you will have a sidebar with the filters.
Image 4. Basic Filters
In the table below you can find what each filter means:
Filter | Explanation |
| Booking date | You can filter reservations per the date when they are created. By default it is today. |
| Ticketed date | You can filter reservations per the date when they are issued. |
| Affiliate site | If you are having parent and affiliate sites, on the parent site you can display reservations created on affiliates websites. |
| Status | You can filter reservations per different statuses. |
| Agent | If you have agents, you can filter reservations per agent, in other words, you can display the reservation which agent that you specified in the filter created. |
| Form of Payment | You can filter reservations per different forms of payments that were used when the reservation was created. |
| Airline | You can filter reservations per airline. |
| Passenger | You can filter reservations per passenger name. |
| PNR or unique booking number | You can filter reservations per PNR (GDS) or per unique booking number (third-party providers). |
Table 1. Filters and their Purpose
For any filter that you use or enter, you need to click on the View button at the bottom in order to be applied.
Data Export
The purpose of the other two buttons CSV and PDF is to download your reports about the booking that you see at the moment on the booking tab.
The CSV button will initiate the report download in the CSV format with all information about your bookings. the file is editable.
Image 5. CSV report
The PDF button will initiate the report download in PDF format. The same information that you have in the CSV file you will have it here as well. The PDF file looks prettier but unlike CSV format, this file can not be edited.
Image 6. PDF report
Reservation Statuses
There are 4 different statuses for bookings and each of them is colored with different colors:
Status | Explanation |
| Held | This is the most common status. When it is up to the air reservations it means that the ticket is still not issued. Reservation in this status will be placed on the normal queue that you set under website settings |
| Pending Confirmation | This status will be present in the case when the agent creates a booking on hold, or on the side of the corporate part of the system if the reservation is waiting to be approved by the approver. It will be placed on the Pending queue if it is specified |
| Canceled | This status means that the reservation is canceled. The canceled reservation will be placed on the cancelation queue |
| E-ticketed | This status means that the ticket is issued. The ticket number will be also present in the information on the reservation |
Table 2. Status of reservations and explanation
In the images below you can see different statuses and their colors:
Image 7. Held status (yellow)
Image 8. Pending Confirmation status (blue)
Image 9. Canceled status (white)
Image 10. E-ticketed status (light blue)
Let's now focus on the information that we have for one reservation.
Under one reservation info, you will have the GDS PNR, the status of the reservation, office id/PCC on which this reservation is placed (only if the GDS is enabled), information about flight, hotel, or car, information about passengers, who created reservation (if the reservation is created by the agent or by some of the employees on the corporate part of the system), information about price, ticket number (if the ticket is issued), creation date and time, ticketed date and time if it is applicable, ticketing time limit and on which website it is created.
NOTE: If the GDS is disabled, the PNR number will be PNR created by the third party provider.
On the left side of each reservation you will have the Option button:
Image 11. Option button
By clicking on it you will get a different option for that reservation:
Image 12. PNR options
Reservation Details
View details - by clicking on it you will have details about the reservation. That includes information about the passenger, flight, hotel, or car, when it was created, the status of the reservation, and information about the payments.
Image 13. View details - PNR details
Send email - you can use different email templates, and send it to the passenger's email address or to some other address. You can also enter from which address the email will be sent.
Image 14. View details - Send email
Payment details- if the reservation is created with a credit card you will have an additional tab where you have insight into payment details
Image 15. View Details - Payment Details
Remarks -on this tab, you can see which remarks were created by the system. Also, through this tab you can easily check if the markup is applied or not, since if it is applied the markup will be added just like in the example below:
Image 16. View details - Remarks
Actions
Under the option of each reservation you will have several actions that you can initiate for reservation:
Image 17. Actions
In the table below you can find which actions are available for reservations and their explanation:
Action | Explanation |
| Update | By clicking on this button the system will update PNR. For example, when the ticket is issued in offline mode, by clicking on the update button system will check if it is something changed for this PNR. If it is, the reservation will be updated. |
| Send to normal Queue | By clicking on this reservation will be sent to the normal queue. This functionality is used when the agencies are using ticketing robots. When the reservation is created on hold, by clicking on send to normal queue, the reservation will be sent to the queue which is set as Normal in the website settings. That queue is checked by a ticketing robot. Once the reservation is in the Normal queue, the ticketing robot will catch it and issue it. |
| Ticket PNR | By clicking on this option, the ticket will be issued if the reservation contains an air segment. |
| Cancel booking | By clicking on this option the reservation will be canceled. If the reservation contains a hotel segment with a room that is non-refundable the cancelation will not be possible. |
Table 3. Actions and Explanations
Ticket PNR
NOTE: Ticket issuing works for GDS reservations, NDC reservation created on hold, and other direct integrations created on hold such as FlySafair, Lift, Azul, CemAir, FastJet etc.GDS reservation - When you click ticket PNR for the GDS reservations, you will get the pop-up window where you need to specify your commission for the reservation. It can be either a percentage or an exact amount
Image 18. Ticket GDS PNR
NDC and direct integration reservations created on hold - by clicking on the Ticket PNR option for NDC and direct integration reservations created on hold, you will get the pop-up window on which you can select the form of payment for issuing the ticket. Forms of payment depend on which form of payment you activated under Payment Options.
If the reservation is created using the credit card, the credit card will be saved form of payment, but during the issuing, you can either use that same credit card or input the new one
Image 19. Ticket non-GDS PNR
If the reservation is created using BritihsArways NDC or Lufthansa NDC, you will have one additional option and that is Servicing. More about it you can find on this link.