TABLE OF CONTENTS
Introduction
This article will help you to find out where you can find your bookings, where to see details and the status of it.
How to use it
If your role is traveler My booking tab you can find in the navigation bar:
Image 1. My bookings
If your role is coordinator/arranger you will find reservations that you created for others under the View Arranged Travel tab:
Image 2. View Arranged Travel
On the left sidebar, you will have a filter that you can use to easily find reservations.
You can sort reservations by date of creation, date of approval, or star and end date:
Image 3. Sort result by
Also, you can search reservations per PNR or passenger name:
Image 4. Search reservation per PNR and passenger name
Also, you can filter reservations by policies (in or out of policy) and per booking expiration (past booking or upcoming booking)
Image 5. Filter by Policy and Booking expiration
The reservation also can be filtered by booking types and booking statuses:
Image 6. Filter by booking types and booking statuses
The most important part of this tab is reservations. You can see who is the traveler, whether is it air, car, or hotel, and the status of the reservation. Below that you can see the Trip's purpose. There is information about the start date of the trip, PNR, destinations, price per segment, total price, when the reservation is requested, whether is it in or out of policy, and who booked it.
Depending of the traveler has an approver or not, and if the approver approved the reservation the information about the reservation can be different.
For example, if the traveler does not have approval, the status of the reservation will be booked:
Image 7. Reservation without approver
If the traveler has an approver and the approver still did not approve the reservation, the status of the reservation will be Pending. Also, you will able to see that reservation is waiting for the approver to be approved:
Image 8. Reservation with pending approval
If the reservation is approved, the status of the reservation will be approved and booked, and you will be able to see who approved it:
Image 9. Approved Reservation
If the reservation is rejected by the approver, the status of the reservation will be Rejected:
Image 10. Rejected Reservation
If the reservation is canceled the status of the reservation will be canceled:
Image 11. Canceled Reservation
On the bottom of the reservation, you will have 4 buttons View Trip Details, History, Repeat, and Cancel.
Image 12. Options for reservation
The cancel button will be present only when the reservation is in the pending status. After the reservation is approved, the cancel button will disappear.
The View Trip Details button will give you more details about the reservation. If you click on it the new section will be opened:
Image 13. View Trip Details
Here you will have of reservation and the status of it:
Image 14. View Trip Details info about reservation
You will have details about the customer (traveler) including email phone number and if it is applicable:
Image 15. Travelers Details
The next part is information about the reservation. If it is an air reservation you will have information about flight numbers, destinations, dates, number of stops, and class of service:
Image 16. Itinerary info
Also, you can find information about the what was the lowest fare for in and out of policy, the highest fare in and out of policy, the lowest fare in the booked cabin class, and the highest fare. All information is based on the search result when the booking was created. The information about the ticketing time limit can also be found:
Image 17. Air Fares and Ticketing time limit information
And the last information that you can find in this section is which payment method was used when the reservation was created:
Image 18. Payment method
The next option that you have is the History. By clicking on the History the popup window will open and it will give you information about the History of the reservation:
Image 19. History button
In History, you can see all the changes for that reservation. For example, you can see when the reservation was created and who created it. Also, you will have information about when the approval request was sent to the approver and when the reminder was sent to the approver if the approver missed the first notification about the approval need:
Image 20. History popup window
The last of these three buttons is the Repeat button.
Image 21. Repeat Button
By clicking on this button, the system will redirect you to the search form and it will prepopulate the same Destinations and for the same traveler from the booking on which you clicked repeat. The purpose of it is that some employees might travel very often on the same routes so it will be a lot easier to create it:
Image 22. Search Form with prepopulated destinations
An additional option that you might have depending on the setup is Forward booking. More about that option you find on this link.